Refund policy

100-day money-back guarantee

We want you to love your Sonic Spa products. If you're not happy for any reason, you can return any Sonic Spa product within 100 days of receiving it for a full refund. This includes Sonic Spa Go, Boostab and SensiStrip, even if you've opened and tried them.

To start a return, contact us at info@sonicspa.co.uk with your order number. We'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Your statutory rights
Under UK law, you also have the right to cancel your order within 14 days of receiving it, for any reason. Our 100-day guarantee is in addition to these rights and does not affect them.

Damages and issues
Please check your order when it arrives and contact us straight away if anything is faulty, damaged or not what you ordered, so we can put it right.

Exceptions
Gift cards cannot be returned or refunded.

Exchanges
The quickest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We'll let you know once we've received your return. Approved refunds are paid to your original payment method within 10 business days. Please allow some extra time for your bank or card provider to process it.

If more than 15 business days have passed since your return was approved, please contact us at info@sonicspa.co.uk.