Activate Your Extra 3-Month Warranty

If your cleaner is not working as expected, please contact us first. Many setup, charging and cleaning performance questions can be resolved quickly without returning the product.

Need help before returning your product?

If your Sonic Spa is not working as expected, please contact us first. We can help with setup, charging, or cleaning performance quickly.

Email: support@sonicspa.co.uk

Warranty

🛠 Sonic Spa Warranty & Support

We are committed to delivering high-quality products and excellent customer service. All Sonic Spa products come with a 12-month limited warranty from the date of delivery — giving you complete peace of mind when shopping with us.

✅ What’s Covered

Manufacturing defects
Internal failure of ultrasonic or UVC functions
Battery malfunction not caused by user misuse

🚫 What’s Not Covered

Accidental damage, drops, or misuse
Cosmetic wear and tear (scratches, discolouration, etc.)
Water damage due to improper use
Use of non-compatible accessories
Unauthorised repairs or modifications

📦 How to Make a Warranty Claim

To request support under warranty:

Email us at support@sonicspa.co.uk
Include your order number (or Amazon order ID)
Briefly describe the issue
Attach a photo or video if available

Our support team will respond within 2 working days. If approved, we’ll arrange a replacement or a partial/full refund depending on the situation.

❓ Frequently Asked Questions

Do I need to register my product?
No — your warranty is automatically valid with proof of purchase.

Is the warranty valid for Amazon orders?
Yes — Sonic Spa products purchased from our official Amazon stores are fully covered.

Can I claim if I broke the product accidentally?
Accidental or user-caused damage is not covered, but we’re happy to offer support or replacement discounts where possible.

💬 Need Help?

If you have any questions, our team is always happy to help.
📩 Email: support@sonicspa.co.uk