Warranty & support
Covered for 12 months. Up to 15 when you register.
Every Sonic Spa Go comes with a 12-month limited warranty from the date of delivery. Register your device below to add an extra 3 months and priority support.
12 months
limited warranty on every Sonic Spa Go, from the date of delivery
+3 months
extra warranty and priority support when you register your device
100 days
money-back guarantee on all Sonic Spa products. See our refund policy
What's included
What the warranty covers
Covered
- Manufacturing defects
- Internal failure of the ultrasonic or UVC functions
- Battery faults not caused by misuse
- Products bought from our website or official Amazon stores
Not covered
- Accidental damage, drops or misuse
- Cosmetic wear and tear, such as scratches or discolouration
- Damage from not following the instructions, such as overfilling past the MAX line
How to claim
Making a warranty claim
Add your order number
Include your website order number or Amazon order ID.
Describe the issue
Tell us briefly what's happening with your device.
Send a photo or video
If you can, attach a short photo or video so we can help faster.
We reply within 2 working days. If your claim is approved, we'll arrange a replacement or refund.
Register your device
Activate your extra 3 months
Register your Sonic Spa Go to extend your warranty to 15 months and get priority support.
- Takes less than a minute
- Works for website and Amazon orders
- No account needed
Questions
Common questions
Do I need to register my product?
No. Your 12-month warranty is valid automatically with proof of purchase. Registering adds an extra 3 months and priority support.
Is the warranty valid for Amazon orders?
Yes. Sonic Spa products bought from our official Amazon stores are fully covered.
Can I claim if I broke it accidentally?
Accidental damage isn't covered by the warranty, but get in touch anyway. We're happy to help, and can offer replacement discounts where possible.
What's the difference between the warranty and the 100-day guarantee?
The 100-day money-back guarantee lets you return any Sonic Spa product for a refund if you're not happy, even if you've opened it. The warranty covers faults with your Sonic Spa Go for 12 months, or 15 when you register. Read our refund policy
My cleaner isn't working. What should I do first?
Check it's charged and the water is at the MAX line, then try another cycle. If it's still not right, email us before sending anything back. Most setup, charging and cleaning questions can be sorted quickly.
Need help first?
We're here to help
If your Sonic Spa isn't working as expected, contact us before returning it. We can help with setup, charging and cleaning performance.