Warranty

🛠 Sonic Spa Warranty & Support

We are committed to delivering high-quality products and excellent customer service. All Sonic Spa products come with a 12-month limited warranty from the date of delivery — giving you complete peace of mind when shopping with us.

✅ What’s Covered

Manufacturing defects
Internal failure of ultrasonic or UVC functions
Battery malfunction not caused by user misuse

🚫 What’s Not Covered

Accidental damage, drops, or misuse
Cosmetic wear and tear (scratches, discolouration, etc.)
Water damage due to improper use
Use of non-compatible accessories
Unauthorised repairs or modifications

📦 How to Make a Warranty Claim

To request support under warranty:

Email us at support@sonicspa.co.uk
Include your order number (or Amazon order ID)
Briefly describe the issue
Attach a photo or video if available

Our support team will respond within 2 working days. If approved, we’ll arrange a replacement or a partial/full refund depending on the situation.

❓ Frequently Asked Questions

Do I need to register my product?
No — your warranty is automatically valid with proof of purchase.

Is the warranty valid for Amazon orders?
Yes — Sonic Spa products purchased from our official Amazon stores are fully covered.

Can I claim if I broke the product accidentally?
Accidental or user-caused damage is not covered, but we’re happy to offer support or replacement discounts where possible.

💬 Need Help?

If you have any questions, our team is always happy to help.
📩 Email: support@sonicspa.co.uk